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Return to shopFAQ’s
Shopping Information
KIBO offers premium pickleball paddles, balls, and apparel designed for beginners, intermediate players, and professionals.
No, you can shop as a guest. However, creating an account allows you to track orders and manage addresses easily.
All available products are shown as “In Stock” on the product page. If an item is unavailable, it will be marked as “Out of Stock”.
You can request changes or cancellation before the order is shipped by contacting our support team.
Yes, we deliver to all serviceable locations across India.
Payment Information
We accept:
- Credit & Debit Cards
- UPI
- Net Banking
- Wallets
- Cash on Delivery (where available)
Yes. All payments are processed through secure and trusted payment gateways using encrypted technology.
Your payment is charged immediately after the order is successfully placed.
If the amount is deducted but the order is not confirmed, the amount is usually refunded automatically within 3–5 business days.
Order Returns
We offer a 30-day return or exchange policy from the date of delivery, provided the items are unused and in original packaging.
You can request a return by emailing us or contacting our customer support team with your order details.
Specify who pays for return shipping, e.g., customer, seller
Yes, exchanges are available subject to stock availability.
Refunds are processed within 24–48 working hours after we receive the returned product, and it may take up to 5 business days for the amount to reflect in your account.